inbound
CALls
SmartBound is a leading and trusted provider with our inbound call center service. We recognize the importance you place on the availability of a team always being there to support your customers. Our success is dependent on your satisfaction. For that reason, to maximize call center solutions, our team is trained to handle an array of situations your customers will be inquiring about.
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Process knowledge
To allow you to maintain your service levels and customer satisfaction, it is imperative that someone is there to assist your customers. We put your customers before anything else. The contentment of your customers means high ratings and in return results in the growth of your company. With SmartBound, all inquiries are dealt with in a professional and time-efficient manner.
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On the spot handling
Your business deserves unlimited support, without restrictions, from a team that is knowledgeable across a variety of fields. Our team is trained to handle any inquiry without any call-backs or delays. Our multilingual, affable, and devoted staff place great value on conveying messages and answers in a timely fashion.
OUTbound
CALL CENTER
SmartBound offers outbound calls to cover all your business needs and more. We understand the priorities that you and your customers hold. Our consistent groundwork on an effective calling system ensures a wealth of experience necessary to cover a reliable and accountable network that is trusted by your customers.
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Order tracking
In this day and age, the majority of order placing, and tracking has gone digital. With our top-of-the-line tracking system, all your orders are accounted for and are always followed up on. Our team is adept at sorting through your orders and ensuring customers receive what they have requested. Whether it be order processing, tracking, or following up with the customer themselves, SmartBound’s confirmation and validation services are unparalleled.
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Technical support
Whether it be to arrange an appointment, to fulfill a call back request, or sales leads amongst many other customer requirements, SmartBound’s flexibility and dedication to contentment can guarantee that any customer inquiries or concerns are always handled with the right approach.
Chat AND
email services
While there still remains a necessity for the traditional call, customers have increasingly gravitated towards a relatively newer trend of live chat or sending emails. SmartBound’s adaptation and moderation of communication methods makes it all the more accessible for your customers to receive the needed assistance by any means necessary. Our resources and commitment to providing the easiest solutions for you and your customers put us ahead of the competition.
cases and
follow up
Our team of highly trained individuals understand the importance you and your customers place on having consistent updates on requests and orders. Our transparency gives you up to the minute tracking information to keep you informed and well aware of the whereabouts of your products around the clock.
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Straightforward communication
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Communication with our team is trouble-free. We place great importance on technical support and the satisfaction of our customers. We work to serve the needs of customers. Our coherent understanding of customers allows us to build a trusting relationship that can galvanize partnerships.
Technology
We use state-of-the-art technology using the latest CRM, chatting and calling softwares providing clarity and reliability to your customers, guaranteeing an exceptional experience.